Career Opportunities

Central Operations Manager

Status: Exempt, Full-time.

Pay Rate: Commensurate with experience.

Reports to: Director of Operations Administration.

Locations: Riverside, CA

C3Bank, N.A., a premier business and commercial real estate bank located in Encinitas, California, is seeking a Central Operations Manager. Our culture is built on a foundation of customer service as we Connect stories, Create the future, and Cultivate relationships. Internally our employees strive to support our customers through a high degree of integrity, strong work ethic, knowledge of bank products and services while working as a team and promoting togetherness and a supportive culture. C3bank fosters a great working culture for employees to grow and flourish.

Job Summary:

Under the direct management of the Director of Operations Administration, the Central Operations Manager will manage all aspects of the department responsibilities, to provide support to all direct reports within Central Operations. The Central Operations Manager has extensive knowledge of the products and services designed for business and consumer customers and experience in performing routine and complex tasks independently. All employees should embrace C3bank’s mission statement and incorporate it into their daily interactions.

Primary Responsibilities:

• Responsible for department procedures, implementation and revisions.
• Experienced and proficient in payment options such as Wires (USD and FX), ACH, Debit Cards, P2P, B2B
• Expert in payment processing risk and fraud.
• Experienced and proficient with payment systems, such as Fiserv WireXchange, Fedline Advantage, Visa.
• Experienced and proficient in conducting verifications, repairs, OFAC, travel rules, releasing wire transfers with the highest degree of accuracy.
• Knowledgeable of online banking payment services offered to our Business and Consumer customers.
• Expert in processing exception items, specifically non-posted items with the highest degree of accuracy.
• Expert in all Negotiable Item adjustment, disputes and regulations.
• Experienced and proficient in research/investigation and all Check, Debit Card, Wire and ACH payment queries.
• Identifies and manages non-routine issues and exceptions, such as potential fraud situations.
• Responsible for establishing Debit Card Risk parameters with Fiserv Risk Analyst.
• Oversight of Legal Processes.
• Responsible for Escheatment Processing.
• Year End Coordinator.
• Bank and Branch Cash oversight of all vaults.
• Balancing and certifying several Operations General Ledgers.
• Managing all Wire and Check fraud prevention processes and applications.
• Ensure daily assignments are completed within allotted timeframes.
• Responsible for continuous training and development around job responsibilities.
• Responsible for department Audits including but not limited to remediations, if applicable.
• Metrics and volume tracking to submit monthly/quarterly to direct manager.
• An incumbent may be assigned other duties as assigned by direct manager.

Additional Responsibilities

• Makes sound judgements regarding internal/external customer service and risk to the bank; effectively balancing both.
• Responsible for compliance with applicable laws, rules and regulations impacting on all Central Operations responsibilities.
• Provide great service to internal and external customers.
• Completion of required training assigned by due date.
• Comply with all C3bank Policy and Procedures.
• Duties will be conducted in accordance with all regulatory requirements including those specified in C3bank’s Policies and Procedures.
• Manage staff training requirements and deadlines.

Management Responsibilities

• Manage the Central Operations Department staff and confirm all responsibilities are completed as needed and any escalations have been addressed.
• Mentoring and development of direct reports. 

Knowledge and Skill Requirements:

Knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following: Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Customer Privacy requirements, protecting customer Privacy and the Community Reinvestment Act.

• Work requires great written and verbal communication.
• Great interpersonal skills.
• Work requires a willingness to work a flexible schedule.
• Time management, prioritizing, multi-tasking and communication skills.

Education and Experience Requirements:

The specific minimum competencies (education and experience) required to perform this job successfully. An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 10+ years of back-office banking experience
• ACH Accredited Professional (AAP) accreditation, desired.
• National Check Professional (NCP) accreditation, desired.
• Organized and focused on priorities and efficiency.
• Must be able to work in a team environment.
• Knowledge of basic math and problem solving.
• Ability to operate a computer.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Experienced with MS Teams.
• Knowledge of banking applications and operations; preferably Fiserv.
• Ten-key by touch.
• Detail oriented.
• Excellent time management, prioritizing, multi-tasking and communication skills.
• Must have a high school diploma or equivalent.

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position involves walking, talking, hearing, writing, using hands to handle, feel or operate objects, tools or controls, and reaching with hands and arms and required to sit for long periods. Vision required to read documents, reports, computer screens and include close vision and the ability to adjust focus.

The individual in this position may be required to push, pull, lift and/or carry up to 25 pounds.

The noise level in the work environment is usually moderately quiet.

APPLY NOW Please attach your resume and include any additional information you would like to be considered.