Frequently Asked Questions
How can I change the PIN on my debit card?
Please call 1-800-992-3808 to change your PIN.
What is the bank's routing number?
The bank's routing number is 122240751.
Why should I bank with C3bank?
C3bank is a local, community based commercial bank. All decisions are made locally and the bank is committed to servicing the needs of our local community. Our employees, managers and directors, live and work here just like you so we understand what is important to you. We also offer a level of personalized service that frankly can't be beat.
How do I switch my accounts and information to C3bank?
C3bank wants to make switching your accounts a simple and painless transition. Stop by one of our branch locations to open a new account and speak with a customer service representative. Should you require additional assistance, please contact us at 800-785-5991.
What are the instructions for wiring money to my C3bank account?
You will need the bank's routing number and your account number. Please call us at 800-785-5991 and we will provide you with all the necessary information.
Is my money insured by the FDIC? Is my money safe at C3bank?
FDIC insurance covers all deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit. The standard insurance amount is $250,000 per depositor, for each account ownership category. For more information visit the FDIC website.
What if I need more than $250,000 coverage for my deposits?
C3bank has a product that will insure customers' deposits in excess of standard FDIC insurance amounts. This product is entitled CDARs. Please contact a customer service representative for more information.
What are the system requirements for online banking?
You may use any computer that has access to the internet as long as the computer supports 128 bit encryption and your browser is able to connect using TLS 1.2. Our online banking product works with both PCs and Macs. The application runs best through Internet Explorer on PCs and Safari on Macs.
Our website is designed to be viewed on the latest version of Internet Explorer.
Our system is not compatible with Windows XP/Vista and below.
Users with devices on iOS 8 and above will be able to connect to Mobile Banking. Users with devices on Android KitKat (Level 20) and above will be able to connect to Mobile Banking. If you do not have a compatible OS version or browser you will get a connection error when attempting to access our banking solutions.
How much does online banking and/or online bill payment cost?
Both online banking and online bill payment are provided to every customer at no charge.
When I deposit a check into my C3bank account how long before the money is accessible to me?
In most cases, your funds will be available within 1-3 days. Please contact us at 800-785-5991 to request a copy of our Funds Availability Policy.
What do I do if I lose my Debit/Credit Card? Also, how do I report my Debit/Credit Card lost or stolen after hours?
You can report your stolen or lost card during business hours at 800-785-5991 or after business hours by calling within the United States, 800-417-8715. Outside the United States, please visit Visa for assistance.
How do I sign up for online banking and bill pay for my personal accounts?
It’s simple to sign up for online banking and online bill pay. When you open your personal accounts you will be assigned a username and a temporary password. On the C3bank homepage, find and click on "Personal First Time User" located directly beneath the Online Banking login. You will be redirected to the First Time User login page. Enter your assigned username in the "Access ID" field, select your account type, enter the temporary password in the "Password" field and click the "Submit" button. Proceed through the online enrollment process and when complete, you can enroll in online Bill Payment by selecting the link located on the top of the page. We are happy to help you through this process so please call us with any questions at 800-785-5991.
How do I place a stop payment?
You can call us at 800-785-5991 to request a stop payment or if you use online banking, you can place a stop payment online.